Philip Jacob joined the Buckingham as Health Care Administrator in 2011, bringing several years of experience from SavaSeniorCare Houston properties. Under his tenure, The Plaza has maintained some of the highest clinical outcomes in the city and received deficiency free surveys in 2015 and 2017. Also in 2017, Philip led the team to the AHCA/NCAL Bronze Commitment to Quality Award based on the Baldrige Health Care Criteria for Performance Excellence. Philip credits a focus on employee retention and continuity of care for residents as keys to success. Phil has an extensive background in hospitality management, starting his career in Hotel Management in Toronto, Canada. He relocated to Houston in 2002 to join Courtyard by Marriott as Sales and Catering Manager. His strong emphasis on staff and resident satisfaction make him a perfect fit with the Buckingham culture.
Phillip joined The Buckingham from Querencia at Barton Creek, where he served as senior living sales counselor for nearly 3 years before becoming director of sales at The Buckingham in July 2018. He has more than 30 years of experience in senior living and medical supply sales, giving him an intimate understanding of the needs of our residents. Outside of work, Phillip has a deep passion for volunteering. Before moving to Houston, he mentored youth at the Dallas County Juvenile Department. Phillip has a bachelor’s degree from Texas A&M University in College Station.
Shannon joined The Buckingham in July 2018 as Lifestyle Manager, overseeing the events and programming of The Plaza at The Buckingham. Taking over as Director of the department in 2020, she has embraced The Masterpiece Living culture and has upheld the excellence standard as a Center for Successful Aging. She has been in the industry since 1999 and has been a Nationally Certified Director of Activities through NCCAP since 2006 and most recently as become a Certified Dementia Practitioner.
Lori Mahana is a native Houstonian who joined The Buckingham in 2016 with more than a decade of experience in managing the operations of commercial cleaning at Spring ISD, where she over saw the environmental services for 15 schools and approximately 100 employees. As Director of Housekeeping, here at The Buckingham, her responsibilities include maintaining the cleanliness of all residents homes in all levels of care, as well as the public areas throughout the community. Her attention to detail has improved the surroundings of The Buckingham. In addition, she oversees the daily operations of the community laundry services for The Plaza healthcare.
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